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# Good HCD

Human Centred Design

## Sitemaps

- [XML Sitemap](https://goodhcd.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Creative Sydney](https://goodhcd.com/creative-sydney/) - This was a proposal written by Stuart Buchanan and designed by myself on behalf of Mixed Industries to win the pitch to hold a series of Creative Sydney events as part of the Vivid Sydney festival. Creative Sydney was about ideas taking place in May & June 2009 which centered around a series of events
- [Vivacity 09](https://goodhcd.com/vivacity-09-webby-award-honoree/)
- [Banzai](https://goodhcd.com/banzai/)
- [Now What](https://goodhcd.com/now-what/)
- [Between The Lines](https://goodhcd.com/between-the-lines/)
- [Vodafone Coverage Checker](https://goodhcd.com/vodafone-coverage-checker/)
- [Oztips](https://goodhcd.com/oztips/) - Oztips.com is Australia’s largest provider of online sports and entertainment tipping management services with roughly 520k users. When Yahoo!7 acquired this, my role was as a User Experience Designer to find out who the users were and what they tended to do on the website. By organising and facilitating internal workshops, I was able to prioritise

## Pages

- [Good Human Centred Service Design Strategy](https://goodhcd.com/) - Design Strategy Service design strategy with a human-centred design process to deliver inclusive experiences and outcomes for people and the environment. Research and Testing Quantitative and qualitative research which delivers insights on problems and opportunities to inform decision-making and build empathy. Facilitating successDefining and aligning differing perspectives of success and outcomes for your organisational goals Good HCD is a strategic human-centred design consultancy specialising in qualitative research and service design. • Service design • Customer experience • User experience • Usability testing • Accessibility • Web and mobile design • Brand identity
- [Research participant payment](https://goodhcd.com/researchpayment/)
- [Human-Centred Design course](https://goodhcd.com/hcd-course/) - HCD (human-centred design): How to create and improve products and services This HCD course will teach you how to navigate a wide range of complexities in your work, including multiple stakeholders (often with conflicting interests), tight budgets, changing work environments, and meeting the diverse needs of end-users. Human-centred design (HCD) provides evidence-based methods for solving
- [Projects](https://goodhcd.com/projects/) - MyHousing Account & Informationcoco2024-02-13T11:15:37+11:00 MyHousing Account & Information Government Scalamed appcoco2024-02-13T11:45:49+11:00 Scalamed app Health nibby the chatbotcoco2024-07-04T16:38:08+10:00 nibby the chatbot Health, Insurance Project Unearthedcoco2024-02-15T09:52:42+11:00 Project Unearthed Engineering ABC WCMScoco2024-07-12T10:54:55+10:00 ABC WCMS Broadcast, Government Service Design for a national container recycling schemecoco2024-02-15T16:16:22+11:00 Service Design for a national container recycling scheme Recycling How Service Design improved support
- [Privacy](https://goodhcd.com/privacy/) - At Good HCD, we are committed to protecting your privacy and ensuring the confidentiality of any data collected during our research projects. This privacy statement explains how we handle and safeguard your personal information. What information do we collect? During research studies, we may collect various types of data, including: Personal information This may include
- [Contact Us](https://goodhcd.com/contact/) - Let’s chat about good HCD I am usually available for a chat about what you need with HCD and it’s always good to meet up and learn something new. Let’s organise a time and place either in person or remotely. Book a time Your Name Your Email Subject Your Message Δ×
- [Blog](https://goodhcd.com/blog/) - Vodafone Coverage Checker Vodafone Coverage Checker Mobile design, User Experience, Web design Vodafone Coverage CheckerBy coco|2019-03-12T21:16:55+11:00June 4th, 2012|Categories: Mobile design, User Experience, Web design|Tags: Coverage, Google maps, Network, Signal strength, Vodafone| This Vodafone Coverage Checker concept aimed to be the best in the world. By collecting model and location data from the customer’s device, a

## Portfolio

- [ABC WCMS](https://goodhcd.com/portfolio/abc-wcms/) - The new publishing framework for ABC websites In 2014, the ABC needed to overhaul it’s CMS to replace it’s disparate and ageing systems. Through an external vendor process, CoreMedia was selected as the CMS for the project and engaged an internal team to deliver prototypes that could be demonstrated internally to the various ABC web
- [nibby the chatbot](https://goodhcd.com/portfolio/nibby-chatbot/) - In 2017, I had the opportunity to help DiUS bring chatbot “nibby” to life for leading Australian health insurer nib health funds. Nibby lives on the nib website and is there to direct people to the right area of service before they speak to a consultant. Design process User Research One of the first things
- [Service Design for a national container recycling scheme](https://goodhcd.com/portfolio/ces/) - As a national recycling scheme is implemented state by state, Service Design helped to improve systems for container refund points and their operations to become more usable and scalable. When Container Deposit Legislation was launched in Queensland, beverage manufacturers implemented the Containers for Change scheme through Coex (Container Exchange) a non-profit organisation. CES (Container Exchange
- [Service Design of Performance Management & Development](https://goodhcd.com/portfolio/service-design-of-performance-management-development/) - The NSW Department of Education was planning on implementing its Performance Management & Development framework for the remainder of the non-school staff members. Defining the problem Vision StatementThe Performance & Development Program (PDP) had previously been implemented on Executive Level employees of the Department. An important part of rolling out the PDP on the remainder
- [Project Unearthed](https://goodhcd.com/portfolio/project-unearthed/) - An engineering consultancy had over 50 years of data in offices across Australia. When they saw opportunities, they had to scramble to try to find and use their data effectively. Often, by the time the data was ready to be accessible, understandable and usable, the opportunity had expired. Discovery Defining & aligning There were numerous
- [Scalamed app](https://goodhcd.com/portfolio/scalamed/) - An app to make prescriptions easier As a start-up, Scalamed had some great features that aimed to disrupt the prescription process within the pharmaceutical industry. It aimed to allow patients to manage their prescriptions through a mobile app securely. Scalamed was acquired by Cardinal Health in the USA in 2022. The design challenge Whilst features
- [MyHousing Account & Information](https://goodhcd.com/portfolio/myhousing/) - MyHousing Account & Information was the first web portal that allows people in NSW to apply for social housing and manage their housing accounts online. The challenge was to launch the online portal to thousands of applicants and tenants who may have varying literacy levels, little access to technology, and come from culturally diverse backgrounds.
- [How Service Design improved support services for NSW Schools](https://goodhcd.com/portfolio/how-service-design-improved-support-for-nsw-schools/) - The NSW Department of Education was looking to improve its existing support services to schools and staff. Defining the problem Support for schools was designed to be handled by ‘queries’ and assigned ‘tickets’ for support management. EdConnect was the name of the Information Technology Service Management (ITSM) along with various other support systems in place.

## Fusion Elements

- [H2 line](https://goodhcd.com/fusion_element/h2-line/) - Good HCD is a strategic human-centred design consultancy specialising in qualitative research and service design. • Service design • Customer experience • User experience • Usability testing • Accessibility • Web and mobile design • Brand identity
- [Dark PDF](https://goodhcd.com/fusion_element/dark-pdf/) - Chatbot and AI Design Principles [pdf-embedder url=”https://goodhcd.com/wp-content/uploads/2019/03/AWS-Chatbot-presentation.pdf”]
- [50px invisible](https://goodhcd.com/fusion_element/50px-invisible/)
- [Introduction summary](https://goodhcd.com/fusion_element/introduction-summary/) - An engineering consultancy had over 50 years of data in offices across Australia. When they saw opportunities, they had to scramble to try to find and use their data effectively. Often, by the time the data was ready to be accessible, understandable and usable, the opportunity had expired.
- [Help and support](https://goodhcd.com/fusion_element/help-and-support/)
- [Learning and development](https://goodhcd.com/fusion_element/learning-and-development/)
- [Sub head](https://goodhcd.com/fusion_element/sub-head/) - Defining the problem
- [PDP Defining the Problem](https://goodhcd.com/fusion_element/pdp-defining-the-problem/)
- [PDP Problem space](https://goodhcd.com/fusion_element/pdp-problem-space/)
- [Manager PDP Problem](https://goodhcd.com/fusion_element/manager-pdp-problem/)
- [Image and text](https://goodhcd.com/fusion_element/image-and-text/) - Vision StatementThe Performance & Development Program (PDP) had previously been implemented on Executive Level employees of the Department. An important part of rolling out the PDP on the remainder of Managers and their staff was to understand how the service could be improved. In order to understand how it could be improved, a clear definition
- [100px invisible](https://goodhcd.com/fusion_element/100px-invisible/)
- [H2 Heading with 20% white bkgd](https://goodhcd.com/fusion_element/h2-heading-with-20-white-bkgd/)
- [ABC Gallery](https://goodhcd.com/fusion_element/abc-gallery/)
- [H2 Title with lines](https://goodhcd.com/fusion_element/h2-title-with-lines/)
- [H2 Heading centred with lines above and below](https://goodhcd.com/fusion_element/h2-heading-centred-with-lines-above-and-below/) - Digital transformation and service design
- [Introduction with image and background](https://goodhcd.com/fusion_element/introduction-with-image-and-background/)

## Categories

- [Updates](https://goodhcd.com/category/update/)
- [Web design](https://goodhcd.com/category/webdesign/)
- [Brand identity](https://goodhcd.com/category/brand/)
- [Mobile design](https://goodhcd.com/category/mobile/)
- [User Experience](https://goodhcd.com/category/user-experience/)

## Tags

- [Vodafone](https://goodhcd.com/tag/vodafone/)
- [Coverage](https://goodhcd.com/tag/coverage/)
- [Google maps](https://goodhcd.com/tag/google-maps/)
- [Signal strength](https://goodhcd.com/tag/signal-strength/)
- [Network](https://goodhcd.com/tag/network/)

## Portfolio Categories

- [Government](https://goodhcd.com/portfolio/government/)
- [Insurance](https://goodhcd.com/portfolio/insurance/)
- [Health](https://goodhcd.com/portfolio/health/)
- [Engineering](https://goodhcd.com/portfolio/engineering/)
- [Broadcast](https://goodhcd.com/portfolio/broadcast/)
- [Circular economy](https://goodhcd.com/portfolio/circular-economy/)
- [Recycling](https://goodhcd.com/portfolio/recycling/)
- [Education](https://goodhcd.com/portfolio/education/)

## Portfolio Skills

- [Branding](https://goodhcd.com/skills/branding/)
- [Graphic design](https://goodhcd.com/skills/graphic-design/)
- [User Interface](https://goodhcd.com/skills/ui/)
- [Web Design](https://goodhcd.com/skills/web-design/)
- [Usability Testing](https://goodhcd.com/skills/usability-testing/)
- [User Experience](https://goodhcd.com/skills/ux/)
- [Conversation design](https://goodhcd.com/skills/conversation-design/)
- [Information Architecture](https://goodhcd.com/skills/ia/)
- [Qualitative research](https://goodhcd.com/skills/qual-research/)
- [Mobile design](https://goodhcd.com/skills/mobile-design/)
- [Accessibility](https://goodhcd.com/skills/accessibility/)
- [Artificial Intelligence](https://goodhcd.com/skills/ai/)
- [Chatbot](https://goodhcd.com/skills/chatbot/)
- [Lean Start-up](https://goodhcd.com/skills/lean-start-up/)
- [Agile](https://goodhcd.com/skills/agile/)
- [Facilitation](https://goodhcd.com/skills/facilitation/)
- [Service design](https://goodhcd.com/skills/service-design/)
- [Mobile App](https://goodhcd.com/skills/mobile-app/)
- [Web App](https://goodhcd.com/skills/web-app/)

## Portfolio Tags

- [User experience](https://goodhcd.com/portfolio-tags/user-experience/)
- [Artificial intelligence](https://goodhcd.com/portfolio-tags/artificial-intelligence/)
- [Health](https://goodhcd.com/portfolio-tags/health/)
- [Insurance](https://goodhcd.com/portfolio-tags/insurance/)
- [Chatbot](https://goodhcd.com/portfolio-tags/chatbot/)
- [Circular economy](https://goodhcd.com/portfolio-tags/circular-economy/)